Our commitment:
Livingston International (“Livingston”) is committed to providing services in a way that respects the dignity and independence of people with disabilities. We are also committed to meeting the needs of persons with disabilities in a timely manner, and we will meet applicable legislative requirements for preventing and removing barriers.
Communication:
Livingston will communicate with persons with disabilities in ways that take into account their disability and adheres to the principles of independence, dignity, integration and equal opportunity.
Assistive devices:
Clients are welcome to use personal assistive devices to access our office locations and /or services.
Support persons or animals:
Support persons or service animals accompanying clients with disabilities are welcome in areas of our offices open to the public to enable clients continued access to the assistance they require.
Notice of temporary disruption:
Where possible, Livingston will provide a notice on our website and at the relevant facility in the event of a planned or unexpected disruption at the facility or to services that could affect people with disabilities.
Staff training:
Training will be provided to all employees, contractors and others who deal with the public or other third parties on their behalf, and all those who are involved in the development and approval of customer service policies, practices and procedures. Livingston will keep a record of the dates on which each person completed the training. Staff will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.
Employment:
We respectfully provide employment accommodation during the recruitment, assessment and orientation processes. Livingston will include language in our job postings to make applicants aware that accommodations for those with disabilities will be available should they be requested.
Feedback:
This policy is made available to the public via our company website. It is also available via telephone and e-mail as alternate formats upon request.
Livingston’s goal is to meet and surpass client expectations while serving clients with disabilities. Comments on our service regarding how well those expectations are being met are welcome and appreciated.
To view Livingston’s complete “Accessible Customer Service Policy (Ontario) policy no. E.56”, please click here.
To view Livingston’s Multi-Year Accessibility Plan, please click here.
To view Livingston’s Emergency Procedures Guide which includes Personal Emergency Plan, please click here.
Questions and/or feedback regarding the way we provide our service to people with disabilities can be made directly via one of the following methods:
- Regular mail to Livingston International, Director Human Capital, 405 The West Mall, Suite 400, Toronto Ontario, M9C 5K7
- E-mail to [email protected] or
- Calling 1-800-226-1875 ext. 4040